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Experience & Education

I'm thankful for all of the variety I have been able to experience over the years as a support professional - I've learned how to run households, businesses, and managed several team members. I've been remote for years, and have worked hybrid and in-person. Most importantly, I have supported and worked alongside such wonderful human beings. To me, life is all about contribution and connection, and allowing others to be more successful because of my support makes my heart happy.

Work Experience

Feb 2020 - April 2023

  • Implemented sales operations drive for growing sales team, including all process documents and resources

  • POC for all sales technology, including researching and setting up new tools

  • Onboarding scheduling, management and training for sales team

  • Ongoing research of new sales prospects for future reach outs

  • Maintain current prospect lists for sales reach outs and regular touch base communications in CRM system

  • Creation of regular email campaigns, including media creation and written content

  • Create branded one pagers for prospects and clients  

  • Account management support (order intakes, troubleshooting, SOW creation, surveys, lunches, and more)

  • Research, send, and track gifts (mostly client-related)

  • Contract drafting and management

  • Tracking and responding to potential orders and client inquiries                                

  • Main support to SVP of Sales

  • Temporary support for the President; hired, onboarded and trained her dedicated EA

  • Helped my executive double her business in the first 2 years with my support

  • Set up and cleaned up my executive's personal social media accounts (LinkedIn and Twitter)

  • Regularly work to increase following and engagement on social media accounts and track related stats

  • Online content creation includes live events as well as articles

  • Stat pulls and track related metrics (sales activity, placement information, prospecting data, etc.)

  • Create PowerPoint decks as well as company branded templates for team use

  • Heavy calendaring, meeting management, and agenda creation

  • Note-taking in key meetings and executing and/or tracking deliverables

  • Heavy email management, email drafting, and correspondence on behalf of my executive

  • Expense report management and budget tracking

  • Virtual companywide event planning and organization (formal all hands and informal happy hour type events)

  • Travel research, bookings, and tracking credits

  • Restaurant research and bookings

  • Personal assistance as needed 

Dec 2016 - Aug 2019

Virtual Assistant
Self-employed (remote)

  • Provided assistance ranging from personal to business in nature

  • Handled general correspondence on behalf of my clients

  • Organized and maintained paperless filing systems

  • Interviewed and presented strong candidates for household roles

  • Handled catering orders and ensured special diets were accommodated

  • Created and maintained contact lists

  • Presented research findings on a variety of needs, ranging from travel accommodations, to local doctors, to technology items

  • Made recommendations backed up by research and obtained quotes, such as highly rated landscape designers

  • Organized several spaces in a couple of my client’s homes and workspaces

  • Researched new furniture, décor, and oversaw furniture repair projects

  • Reconciled billing issues, such as receiving credits

  • Scheduled and oversaw services carried out by others to ensure quality, such as A/C repairs

  • Designed a website and lead the branding for a life coach’s new business

  • Troubleshooting for Apple products as well as household electronics, such as smart thermostats

July 2015 - Oct 2016

Executive Assistant
Media General (Austin, TX | onsite)

  • Ever-changing position that provided support to multiple VP and C-level executives as well as the entire company

  • Managed several executives' inboxes and calendars

  • Acted as an effective gatekeeper and prioritized conflicting needs

  • Emailed company-wide announcements as well as general correspondence on behalf of business leaders

  • Booked complex travel itineraries for individuals and groups, including all large off-site trainings

  • Planned events both on-site and off-site, including our 3-day core value discovery symposium

  • Completed all set up for in-office meetings and virtually oversaw set up for meetings in other locations, which included coordinating company-wide all-hands and last-minute important announcements

  • Ensured all off-site meeting needs were met, like AV equipment and catering orders

  • Took care of agenda preparation for team meetings and promptly circulated meeting minutes and action items

  • Proofread team members' documents, such as the new 20-chapter employee handbook

  • Presented research and recommendations, which included the outplacement firm that was hired

  • Managed projects, such as a complicated office interior redesign

  • Created and maintained organization charts

  • Purchased gifts, tracked employee birthdays, and researched employee recognition apps

  • Tracked down receipts and completed monthly expense reports for executives and terminated employees

  • Kept the corporate office space organized and supplies in stock

  • Volunteered with several culture initiatives, such as the Culture Committee

  • Sourced and interviewed employees for administrative positions, including my replacement prior to my departure

  • Provided mentorship and training to other administrative professionals

  • Filled in as temporary Office Manager when ours left with little notice

Aug 2013 - July 2015

Personal/Executive Assistant
One Technologies (Austin, TX | hybrid)

  • Supported the co-founder of the company with executive assistance across all of his business ventures

  • Provided personal assistance to the co-founder and his immediate family members

  • Managed the scheduling of internal and external company meetings, including AV equipment coordination and catering orders

  • Managed the scheduling and confirmation of all personal engagements

  • Planned and booked complex domestic and international travel, including itinerary creation and handling all last-minute travel needs

  • Presented recommendations and research findings, such as travel binders with overviews of local activities

  • Managed projects, which included a complicated out-of-state move

  • Met with contractors, supervised projects, and oversaw the home maintenance of several properties

  • Interviewed, hired, and oversaw a team of household employees

  • Collaborated with and delegated tasks to other assistants and service providers

  • Monitored finances and completed monthly expense reports

  • Organized several spaces in the local property

  • Carried out personal errands, kept all preferred items in stock, and purchased gifts

  • Managed the maintenance of all vehicles

  • Performed IT troubleshooting and managed permissions on software applications

  • After my departure, provided support to the new EA/PA on an as-needed basis for several months

Dec 2012 - Oct 2013

Personal Assistant
Hurt family (Austin, TX | onsite)

  • Managed household maintenance and the overall organization of the family home

  • Researched arborists and oversaw specific landscaping needs

  • Organization projects, such as sorting, cataloging, and properly storing a large comic book collection

  • Scheduled and oversaw services carried out by others to ensure quality, such as appliance repairs

  • Presented research findings, such as a formal proposal for new tennis courts

  • Photographed items for a personal high-traffic blog

  • Ran errands and took care of online purchases

  • Oversaw maintenance of all family vehicles

  • Planned events and family trips, which included extensive international travel research

  • Provided exceptional child care, which included tutoring and planning educational activities

  • Transported children to school and extracurricular activities

  • Cooked meals and prepared snacks while always being mindful of special diets

  • Provided pet care, including feedings and walks

  • Before my departure, sourced candidates and conducted first round interviews to find my replacement

Aug 2007 - June 2011

House Manager
Fischer family (Los Altos, CA | onsite)

  • Oversaw all household maintenance, repairs, and landscaping

  • Worked with a professional organizer to complete a huge overhaul of the family home and personal office spaces

  • Maintained all organized spaces and inbox processes to avoid clutter

  • Made spreadsheets of all items donated for tax purposes

  • Managed petty cash and records of withdrawals

  • Presented research findings, such as new local office space recommendations

  • Kept household binders, lists, and communication notebooks up to date

  • Planned events as well as domestic and international family trips

  • Traveled with the family to provide support while away

  • Oversaw household staff, their schedules, and interviewed candidates for household positions

  • Ran errands and kept all preferred items in stock, such as favorite grocery items

  • Cooked family meals, prepared snacks, and picked up food orders while always being mindful of special diets

  • Put together weekly floral arrangements for the home

  • Oversaw maintenance of all family vehicles

  • Provided exceptional child care, which included assisting and educating special needs children

  • Before my departure, sourced candidates and conducted first round interviews to find my replacement

Aug 2005 - Aug 2007

Office Manager (position created)
Plaza Home Mortgage (San Diego, CA | onsite)

  • Supported the CFO with projects on a daily basis, including organizing his contacts and office

  • Provided back up coverage for the Executive Assistant (assisting the CEO and VP)

  • Established services at new branches, such as interoffice mail services and corporate Staples accounts

  • Provided internal marketing and organized special events, including monthly employee birthday celebrations

Staff Accountant (promoted)

  • Managed accounts payable, receivable, and funded loans

  • Trained employees and wrote procedure documents

Corporate Receptionist (entry position)

  • Managed phone calls, faxes, and all correspondence

  • Created call transfer list guide

  • Emailed company-wide announcements 

  • Provided administrative assistance for all departments

  • Maintained the office and ordered all supplies

June 2004 - June 2005

Personal Assistant
Fenley family (Rancho Santa Fe, CA | onsite)

  • Assisted with personal matters, which included attending to the needs of a family member

  • Oversaw services carried out by others to ensure quality

  • Coordinated family schedules and tutored the teenagers in the home

  • Planned events for personal functions

  • Oversaw household maintenance and kept the family estate organized

  • Staged estate prior to showings while on the market

  • Assisted the family in a local move to their new estate

  • Oversaw maintenance of all family vehicles

  • Provided pet care, including driving pets to appointments

  • Ran errands and kept all preferred items in stock, such as favorite grocery items

  • Cooked family meals and prepared snacks while always being mindful of special diets

Education

2005

Bachelor of Arts, Human Development
UC San Diego 

2003

Associate of Arts, Social Sciences &
Certificate of Sociology
Foothill College

Skills & Expertise

  • Excellent interpersonal communication 

  • Works well and connects with all personalities

  • Strong writing and proofreading abilities

  • Adaptable, versatile and resourceful

  • Excellent at anticipating needs

  • Exceptional time management skills with the ability to prioritize ever-changing task lists

  • Proactive and exceeds deadlines 

  • Highly organized

  • Dedicated, self-motivated, and action-oriented

  • Positive attitude and lifts up everyone

  • Discreetly handles sensitive and confidential material

  • Tech-savvy and quick to learn new technologies

  • Naturally artistic and creative 

Technologies:

  • Mac · PC · Parallels · iPhone

  • MS Office (Drive, Outlook, Teams, Planner, Word, Excel, PowerPoint)

  • Google Suite (Docs, Sheets, Slides, Gmail, Hangouts, Gmail, Drive, Forms) 

  • iWork (iCal, Pages, Keynote, Numbers)

  • Asana · Trello · Basecamp · Dropbox

  • Concur · Workday · Slack

  • Zoom · WebEx

  • AdobeSign · Adobe Acrobat · SurveyMonkey 

  • Hubspot · Seamless.ai · Bullhorn · SeekOut

  • Buffer · CoSchedule · Google Analytics

  • GoDaddy · WordPress · Wix

  • Canva · Visme · Moovly · Loom

  • and more

Resume Download

Please click to download my master resume.

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